Privacy Policy

Last updated: March 13, 2026

1. Introduction

TOP Superfoods ("we", "our", "us") operates an AI-powered customer service platform that communicates with customers through Instagram, WhatsApp, Facebook Messenger, and other channels. This Privacy Policy explains how we collect, use, and protect your personal data.

2. Data We Collect

When you interact with our service through messaging platforms, we may collect:

• Messages: Text messages you send to our business accounts for customer service purposes.
• Basic Profile Info: Your name and platform user ID as provided by the messaging platform.
• Order Information: Name, phone number, and delivery address when you place an order.
• Payment Information: We do not store credit card data. Payments are processed through Monobank's secure payment gateway.

3. How We Use Your Data

• To respond to your messages and provide customer support
• To process and fulfill your orders
• To send delivery status updates
• To improve our customer service quality

4. Data Storage & Security

Your data is stored on secure servers within the European Union. We use encryption in transit (TLS) and at rest. Access to customer data is restricted to authorized personnel only.

5. Data Sharing

We do not sell your personal data. We share data only with:

• Delivery services (Nova Poshta, Ukrposhta) — name, phone, address for shipment
• Payment processor (Monobank) — order amount for payment processing
• CRM system (KeyCRM) — order details for business management

6. Data Retention

We retain conversation history for up to 12 months for customer service continuity. Order data is retained as required by Ukrainian tax law.

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time

To exercise these rights, send a message to any of our communication channels or email us.

8. Contact

For privacy-related inquiries, contact us through our business messaging channels or at our business address.